Refund Policy

This site sells a variety of tangible and intangible products. The refund policy for these products is different, please see below for details.

Print Books

All print books may be returned for a full refund (minus shipping charges) within 90 days of purchase.

Digital Products

Recognizing that digital products can be stored electronically and, therefore, "returning" a digital product does not necessarily mean relinquishing access to the product, terms are more restrictive. In particular:

• For tangible digital products (CDs or DVDs).
  These products may be returned for replacement within one year of purchase. Returns must be accompanied with a copy of the original purchase receipt or invoice.
• For intangible digital products (Downloads).
  A record is kept of each product download. Refunds will be given for products that have not been downloaded. In the case of accidental purchase: refund or replacement with another product will be at the sole discretion of Live Model Books LLC.

Exceptions

We want every customer to be completely happy with their purchase! Please contact us. We will review the details of your situation and work with you to the best of our ability to make things right. 

Contact

For any questions regarding an order, please use the Contact Form on this website and supply as much information as possible. For example, the purchase date, the product purchased, and a receipt/invoice/order number.

Live Model Books LLC 215 So. Broadway Box 128 Salem, NH 03076 1•603•937•8234